Your bike warranty: fast, easy, convenient

If any of the parts listed below are defective, you have the option of sending us video and photo material so that our experts can determine if the failure is covered under warranty.
If the damaged part is under warranty, we will either send you the warranty part at our expense or you have the option to send your electric bike to our service in Veliko Tarnovo, where the part will be replaced. All transport costs associated with the shipment of the bicycle are at the expense of the user.

More about warranty conditions:

Warranty conditions cover defects in materials or workmanship occurring under normal conditions of use. They are intended to provide protection against problems that arise due to defects in manufacture or design. Natural wear and tear that occurs under regular use are not covered by the warranty.

Warranty is provided to the original retail purchaser of the bicycle, subject to the terms, conditions and limitations set forth in the full warranty terms.

Under normal use and regular maintenance, the frame, mechanical and electrical components of the bicycle are warranted against defects in material and workmanship for one (1) year from the date of delivery.

Mechanical components include: wheel set, steering pawl, bolts and nuts, brake lever, front suspension, crank, crown/cassette, rear derailleur, front reflector, rear reflector, brake rotor

Electrical components: throttle/muffler, display, motor, controller, speed sensor

The battery is covered by a limited warranty for one (1) year or 10,000km from date of delivery against defects in material and workmanship under normal use and service. Over time, like any rechargeable battery, the battery capacity will decrease due to charge and discharge cycles. The warranty guarantees that the battery will maintain at least 90% capacity for a minimum of one year.

The warranty period for different parts varies. Please check the table below for details:

Limited Warranty Requirements

To be eligible for this limited warranty, the following conditions must be met:

- The original purchaser shall provide proof that the bicycle was purchased from the manufacturer or one of its authorized dealers or distributors.

- The person seeking warranty coverage is the original and first owner of the bicycle (warranty is not transferable in the event of resale).

- The bicycle was used as intended. Bicycles are designed for use on paved roads.

- Electronics, including connectors and wiring, have not been adjusted or modified.

The full warranty conditions can be found at here.

The Mia Dynamics Inc. warranty is provided by Mia Dynamics Motors Ltd and is valid for individual customers only. Corporate customers have separate terms and conditions. The warranty covers defects in materials and workmanship for the following products:

• Units: Mia FOUR X2 and Mia FOUR X4 and other products by Mia Dynamics
• Parts and accessoriesA: Official parts from Mia Dynamics Inc.

Scope of warranty:

• Maximum covered distance: 12000 kilometers.
• Мechanics: 24 months.
• Еlectronics: 12 months.
• BatteriesA: The warranty is only valid if stored and maintained properly.
• New parts without serial numbers: 30 days from the date of delivery against defects.

Exceptions to warranty:

• Normal wear and tear, accidents, damage from external factors, software manipulation, etc.
• Warranty does not apply to rental devices, sports racing and aggressive use.

Conditions under extreme weather conditionsA: Prolonged exposure to rain, snow, sun and salt water may cause the device to deteriorate.

Note: If the customer changes the maximum speed limit of the device above 25 MPH, the guarantee is cancelled and the customer is fully responsible for any legal consequences.

Warranty conditions for 4x4 scooterA: The warranty covers defects in materials and manufacturing errors, and is valid for 12 months for units and batteries with registered serial numbers. It does not cover damage from accidents, unauthorised use or damage due to external factors such as extreme weather conditions.

Full warranty conditions

Warranty conditions

The GOES ATVs have total warranty 2 + 3 years (2 years from manufacturer + 3 years from supplier) or 6000 kmwhich came first.

The guarantee is subject to the following conditions:

• The vehicle shall be used for its intended purpose and in accordance with the User Manual.
• All periodic servicing shall be carried out at an authorised workshop and at the intervals specified.
• Only original parts, oils and consumables approved by the manufacturer shall be used.
• No unauthorized modifications, tuning, changes to electronics, exhaust system, etc.
• The ATV has not been used for racing, drifting, towing beyond the legal limit or other improper loads.
• It was not part of an accident or incident that could cause hidden damage.

The warranty covers latent manufacturing defects occurring in normal operation.

1) What is not covered by the warranty

The most important thing that does NOT go into a warranty:

• Normal wear consumables:
  pads, discs, chains, belts, bearings, mufflers, filters, bulbs, tires, etc.
• Damage due to improper use:
  overloading, drifting in deep water, lack of oil, overheating, impact, corrosion.
• Improper transportation or storage.
• Use of non-original oil or parts that cause damage.
• Damage after unauthorized repair or diagnostics outside an authorized repair shop.
• Damage resulting from modifications:
  tuning, removing restrictors, chip tuning, exhaust systems, etc.

The warranty is void if:

• The service interval is not observed.
• No warranty card or registration.
• The vehicle was repaired before the service network was notified.

2) Service and maintenance

As an authorized GOES dealer, we have a fully equipped service department and certified technicians trained by the manufacturer.

We suggest:

• Warranty service
• Out of warranty repairs
• Complete diagnostics
• Periodic service
• Changing oils and filters
• Setup, preventive maintenance and technical checks
• Original spare parts and consumables
• Advice on correct operation

The first inspection is carried out according to the service booklet and includes oil change, filters, belt, bearings, suspension, brakes and general technical inspection.

All goods presented on the website and/or sold in the online store have a legal guarantee of conformity of the goods with the contract of sale pursuant to Articles 112-115 of the Consumer Protection Act.

The commercial guarantee does not affect the rights of consumers arising from the guarantee under Articles 112-115 of the Consumer Protection Act. Irrespective of the commercial guarantee, the seller is liable for the lack of conformity of the consumer goods with the sales contract under the guarantee of Article 112-115 of the Consumer Protection Act.

On +359 889 706 082 you can get all the information under Article 4 of the Consumer Protection Act relating to any goods/services presented on the website and/or sold in the online store.

A body for alternative dispute resolution within the meaning of Article 181n(4) of the Consumer Protection Act are the Conciliation Commissions of the Consumer Protection Commission. In case of a dispute related to an online sale, you can also use the website of the Consumer Protection Commission

What is said in this section applies to consumers within the meaning of §13, paragraph 1, item 1 of the Additional Provisions of the Consumer Protection Act.

As an authorised representative of the brands we offer, we have our own fully equipped specialist workshop ensuring a high level of service and support. Our team of qualified and trained technicians undergo regular technical training provided by the manufacturers to ensure that each machine is serviced to the highest standards.

Warranty and out-of-warranty service

We provide full assistance during the warranty period as well as quality service after it. Our workshop is authorized to carry out all types of warranty operations, diagnostics and repairs in accordance with the requirements of the brands we offer.

Original spare parts and consumables

Over 80% of spare parts for the brands we represent are available in stock in Bulgaria or Europe and are delivered within days. We offer a wide range of genuine parts, consumables and accessories to ensure maximum reliability and long machine life.

Here you can download the warranty form required to submit a warranty service request.